Please review our Merchant Policy before placing an order with us. Placing an order with Legendary USA signifies acceptance of our Merchant Policy.
Legendary Products Customer Guarantee / Return & Exchange Policy
We guarantee the American made quality of every item we sell. We want you to be totally satisfied with your garment. If you are not completely satisfied with your purchase, simply return it within 15 days from date of receipt for a replacement, credit or refund (shipping charges are not refundable).
A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ALL RETURNS, AND MUST BE WRITTEN ON RETURN SHIPPING LABEL. You may receive a Return Authorization Number by contacting us toll-free at 1-866-LEGENDARY (534-3632) or by email at firstname.lastname@example.org
After notifying Legendary Products of the return, items must be received by Legendary Products within 7 days. We inspect all returns prior to processing any replacements, exchanges or refunds. All original tags must be still attached on the garment. Items damaged while opening shipping package (cuts, slices, scrapes, punctures, etc.) are non-returnable. Should we receive returns with any indications of wear, or with odors from cigarettes, cigars, perfumes, etc., we will ship back to Customer at their expense. Shipping and handling charges are non-refundable. Sorry, eBay Auctions, custom orders, Closeout & Clearance items and/or International orders are FINAL SALE, and non-returnable. International Customers are responsible for any and all VAT, duties, taxes, fees, etc. at the destination country. We will ship the first exchange within the continental US free of charge; additional exchange shipments are subject to additional shipping and handling charges of $19.95. Refunds will be credited the full amount less $10 for restocking expenses; we will offer a $10 credit should the same customer repurchase any item from Legendary Products within a one year period. When you return an item, please indicate the reason for the return. Please note: unauthorized returns, or returns after 15 days of receipt are subject to a 25% restocking fee. You may want to insure your return; we cannot be responsible for lost, misdirected or damaged returns. Cost of return shipping is the responsibility of the Customer. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Once RA Number has been assigned, you may return items in their original packaging to:
359 E. Lincoln Hwy
Exton, PA 19341
Recently, we added more services for our Customers:
Legendary 500 Club Members also enjoy all of the above, plus the following benefits:
- Price Protection Guarantee: If a Customer purchases an item on Legendary USA and is placed on Special within 30 days of receipt, we will refund the price difference. Just contact our Customer Service department and we will gladly credit difference back to credit card or issue check.
- Customer Product Surveys: We offer the opportunity for our Customers to provide feedback on current and new styles in development by participating in Online Product Surveys.
- Motorcycle Jacket Trade-In Program: We offer a $75 Trade-In Program. This gives more Customers the opportunity to take advantage of purchasing one of our "legendary" products at significant savings.
Legendary Products, Inc.
- Lifetime Membership: Once enrolled on our Legendary 500 Club enjoy lifetime 10% savings on all future purchases - including Sale and Clearance items!
- Guaranteed 3-Day Free Shipping: If necessary we will upgrade our Free Shipping Promotion to UPS or USPS Priority shipping on all items in stock. This is especially appealing to our West Coast Customers.
- No Restocking Fees: We will waive the $10 restocking fee and refund the full purchase price on any returns, minus any Customer chosen shipping option.